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Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

Concentrix8 months ago
Austin, Texas, United States
Remote
Full-time
Junior Level (1-3 years)
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Job Description

Position Overview

The Customer Service Representative-Remote (Ultimate Medical Academy Grads Only) works from home, handling inbound/outbound calls and internet interactions to provide exceptional support and resolve routine issues related to products and services. This role is part of a dynamic, diverse team at Concentrix—a company recognized for its people-first culture and numerous awards such as “World’s Best Workplaces” and “Happiest Employees.”

Key Responsibilities

  • Provide inbound customer support using a call flow guide
  • Help customers resolve basic technical issues
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services
  • Deliver expert customer experiences with a smile

Required Qualifications

  • Must be a recent Ultimate Medical Academy Graduate or from one of our recruiting partners
  • 1+ year of customer service experience
  • Some positions may require an associate degree or higher and/or a 2-year medical certification
  • Open availability
  • A high school diploma or GED
  • A quiet, distraction-free work-from-home environment
  • Proficiency in fast-paced multi-tasking and strong computer navigation skills
  • Eagerness to learn new technologies
  • Access to a desktop or laptop, high-speed internet, and a smartphone
  • Must reside in the United States with a valid U.S. address

Benefits & Perks

  • Compensation: Base salary range of $15-$18/hr (actual pay varies based on location, experience, skills, and other factors)
  • Medical, dental, and vision insurance
  • Comprehensive Employee Assistance Program (EAP) and 401(k) retirement plan
  • Paid time off, holidays, and paid training days
  • DailyPay enrollment option for early access to pay
  • Performance-based incentives and lucrative employee referral bonus opportunities
  • Networking opportunities and diversity groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride)
  • Health and wellness programs, mentorship initiatives, and work-from-home convenience

Required Skills

Remote Work Adaptability
Multitasking
Problem Solving
Communication
Customer Service
Technical Support