Part Time Customer Service Associate

Position Overview

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees. This role is responsible for first contact resolution, handling customer issues at the counter with the highest level of hospitality and professionalism, and serving as the primary liaison for monitoring the Net Promoter Score (NPS). In addition, the role involves analyzing NPS results to determine causes and executing plans to improve guest satisfaction while ensuring all corporate policies and procedures are followed.

Compensation: $15.00/hr.

Key Responsibilities

• Handle and resolve customer issues immediately at the counter
• Serve as the primary Net Promoter Score (NPS) liaison, communicating performance actions and decisions
• Analyze NPS results to determine root causes and execute plans to improve guest satisfaction
• Communicate and coach employees to understand customer needs and improve service
• Ensure all corporate policies and procedures are administered and followed

Required Qualifications

• 3+ years of demonstrated experience in customer service
• Experience in operations and sales (rental car experience is a plus)
• Excellent customer service skills
• Excellent oral and written communication skills
• Strong relationship building, leadership, problem-solving, and decision-making skills

Benefits & Perks

• Exclusive Discount: Up to 40% off the base rate of any standard Hertz rental
• Be part of an organization where you Drive your Potential and Power your Passion!