INFORMATION TECHNOLOGY SPECIALIST I

Position Overview

The California Department of Public Health is seeking a Technical Support Specialist (Information Technology Specialist I) to support its mission by delivering customer‐focused solutions and advanced IT support. In this role, you will work under the direction of the Information Technology Supervisor II within the Customer Service Section to install, maintain, and administer IT resources in a centralized environment. You will lead desktop hardware/software implementations, troubleshoot technical issues, and analyze security vulnerabilities to recommend effective solutions.

Salary: $6,513.00 - $10,537.00 per Month
Location: Sacramento County
Schedule: Permanent, Full Time

Key Responsibilities

• Provide advanced IT support to CDPH users, troubleshooting hardware, software, and connectivity issues.
• Install, maintain, and administer IT resources to support a centralized technology environment.
• Lead and coordinate desktop-related hardware/software implementations and updates.
• Analyze business impact and exposure from emerging security vulnerabilities and recommend technological solutions.
• Collaborate across Client Services and Software Engineering domains to deliver efficient IT solutions.
• May require up to 5% travel throughout California to assist staff and provide training or support on hardware issues.
• Support the Personal Leave Program (PLP) initiatives as applicable.

Required Qualifications

• Must meet the minimum qualifications stated in the Classification Specification(s) as evidenced by a complete employment history and supporting application documents.
• Demonstrated experience providing advanced IT support in a help desk or technical support environment.
• Proven ability to troubleshoot, diagnose, and resolve technical issues related to desktop hardware and software.
• Familiarity with IT systems administration, network fundamentals, and related technologies.

Preferred Qualifications

• Proficiency in troubleshooting and resolving hardware, software, and peripheral issues in a help desk or IT support setting.
• Experience configuring and maintaining workstation hardware, printers, and networking peripherals.
• Familiarity with enterprise-level software deployment, updates, and patch management.
• Knowledge of remote access tools and environments (e.g., Citrix) and Active Directory management.
• Strong analytical skills with the ability to assess and resolve technical issues efficiently.
• Excellent verbal and written communication skills for effective customer support and documentation.
• Experience in managing hardware inventory, including tagging, shipping, and surplus processing.
• Familiarity with IT governance, compliance standards, and security protocols.
• Knowledge of PowerShell scripting and understanding of virtual desktop infrastructure.
• Ability to work effectively in a fast-paced environment while resolving incoming IT tickets thoroughly.

Benefits & Perks

• Benefits: Comprehensive state employee benefits including health, dental, and retirement plans.
• Telework eligibility available with a hybrid work model.
• Paid leave credits provided under the Personal Leave Program (PLP).
• Opportunity to contribute to and grow within a reputable public health organization.