Insurance Agent and Customer Service Representative

Position Overview

At Speed Insurance, we believe customer satisfaction begins and ends with the happiness of our employees. Our robust compensation structure, generous paid holidays, comprehensive paid time off accrual system, and strong commitment to work-life balance make every day in the office both lucrative and fulfilling. We are seeking a highly motivated sales professional to join our sales team. In this role, you will gain new customers, retain current ones, and increase our market share.

Key Responsibilities

• Retain the current book of business with timely phone follow-ups
• Solicit, collect, and process payments for installments, renewals, new policies, and other services
• Create a positive experience for customers by greeting them, taking payments, answering inbound calls, and processing policy changes
• Provide outstanding customer service by evaluating incoming renewals and re-quoting per company guidelines
• Collaborate as a team player by following standard operating practices to accomplish goals
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with total commitment to success each day
• Comply with all company policies and procedures
• Quote and bind Personal Lines Policies, including auto, home, and renters insurance*
• Work a 40-hour week with a Monday to Saturday schedule, with one weekday off

Required Qualifications

• Must have an Insurance License or apply for one within 90 days
• Must be bilingual in Spanish and English
• At least 1 year of independent insurance agent experience
• High School diploma or equivalent with a GPA of 3.0 or higher
• Minimum of 2 years of customer service experience
• Impeccable attendance, team player attitude, coachability, and goal orientation
• Basic computer skills (web browsing, word processing, Excel/Google Sheets, etc.)
• Passion for great customer service and a responsible, self-motivated nature

Preferred Qualifications

• Notary Public Appointment* with potential for company-sponsored appointment after 90 days
• Income Tax Preparation experience is a plus
• Auto insurance sales experience of at least 1 year
• License/Certification: Insurance License or ability to obtain (limited lines or P&C) is preferred

Benefits & Perks

• Compensation: Base Hourly Pay: $17 - $20+ (depending on qualifications) plus commissions/bonuses; Annual salary range of $39,000.00 - $45,000.00
• Paid Holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
• PTO: Accrual up to 40 hours in the first year plus additional paid time off
• Bonus: $350 one-time bonus after the first 1000 working hours
• Additional Benefit: Paid time off