Senior Account Manager (Fully Remote Opportunity)

Position Overview

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions. Serve as a subject matter expert for the account management team. Note: Although this is a fully remote position (EST and CST only), candidates within a 50-mile radius of a branch in Columbia, SC may be required to work onsite occasionally. A dedicated, distraction-free workspace is required.

Key Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain transparent communication with the account team regarding workload and issues.
• Deliver excellent service by proactively anticipating needs and responding quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership by championing company values.

Required Qualifications

• Active Property & Casualty license; minimum 5+ years experience as a Commercial Lines Account Manager.
• Proven account management experience (5+ years in the field or 7+ years in the insurance industry).
• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Preferred Qualifications

• CISR, CIC, CRIS and/or CPCU designations.
• 7-10+ years experience as a Commercial Lines Account Manager.
• Professional designation (e.g., CIC) is preferred.

Benefits & Perks

• Competitive Salaries and Bonus Potential – Expected pay range: $75,000.00 to $100,000.00 per year.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture with work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.