Help Desk Level 1 - D

Help Desk Level 1 - D

Location: North Chicago, IL 60064-3500

Duration: 12 Months

Work Arrangement: 100% Onsite

Pay Range: $30 - $32 per hour (W2)

Position Overview

We are seeking a Help Desk Level 1 professional to support Global Compliance systems and applications. This role will provide Level 1 technical support, troubleshoot system issues, manage support requests, and assist with system maintenance and testing.

The ideal candidate will have strong communication skills, excellent computer knowledge, and experience supporting business systems in a fast-paced environment.

Key Responsibilities

• Provide Level 1 support for Global Compliance systems and applications
• Review support tickets and emails, troubleshoot issues, and determine root causes
• Work closely with internal technology and compliance teams to resolve system issues
• Support day-to-day incident management and issue resolution
• Assist with system testing, troubleshooting, and documentation
• Maintain system documentation and support end-user training activities
• Recommend solutions using existing applications and systems
• Complete assigned project tasks within timelines and budget requirements
• Ensure compliance with corporate policies and procedures

Qualifications

• High School Diploma: required; Associate's Degree preferred
• Experience: 1–3 years of experience in a business systems support or help desk role
• Communication Skills: Strong verbal and written communication skills
• Computer Skills: Excellent computer and troubleshooting skills
• Mindset: Customer-focused mindset with strong attention to detail
• Work Style: Ability to work independently and collaboratively within a team environment