System Administrator II

Position Summary:

The System Administrator II is responsible for intermediate-level management and troubleshooting of server, storage, and network systems. This role requires a solid understanding of system infrastructure and offers an opportunity to deepen expertise in system administration. The ideal candidate will be proactive, detail-oriented, and have strong technical problem-solving skills.

Key Responsibilities:

• Install, configure, and maintain server hardware, operating systems, and applications to support client and internal operations.
• Monitor system performance, security, and backups to ensure stability and data protection.
• Troubleshoot and resolve server, storage, and network-related issues, escalating complex problems to senior team members when needed.
• Manage user accounts and permissions in Active Directory and other identity management platforms.
• Implement system updates, patches, and security measures to keep infrastructure secure and compliant with industry standards.
• Perform routine backups and assist in disaster recovery planning and testing to maintain data integrity and system resilience.
• Document system configurations, maintenance tasks, and troubleshooting procedures to maintain up-to-date records.
• Respond to service requests and support tickets in a timely manner, ensuring a high level of customer satisfaction.
• Collaborate with senior administrators on IT projects, such as system upgrades, migrations, and configurations, to meet evolving client and organizational needs.
• Stay current on industry trends and emerging technologies to continuously improve system operations.
• Participate in on-call rotations for after-hours support to address critical system issues.

Skills and Qualifications:

• Bachelor's degree: in information technology, Computer Science, or a related field, or equivalent work experience.
• 3-5 years of experience: in system administration or IT support roles, with demonstrated expertise in server and storage management.
• Proficiency: in managing server operating systems (Windows and/or Linux) and network services (e.g., Active Directory, DNS, DHCP).
• Experience: with virtualization platforms such as VMware, Hyper-V, or similar.
• Knowledge: of security practices, including firewalls, antivirus, and data protection strategies.
• Strong troubleshooting skills: with the ability to diagnose and resolve intermediate to complex technical issues.
• Excellent communication: and interpersonal skills, with a client-focused approach to technical support.
• Relevant certifications: such as CompTIA Server+, Microsoft Certified: Azure Administrator, or equivalent are preferred.
• Ability: to follow procedures, document tasks, and manage time effectively.
• Personable: and committed to delivering high-quality system administration support in a client-centered environment.