2026 SKILLBRIDGE - Information Technology (IT) - TRANSITIONING MILITARY ONLY

Position Overview

Join the dynamic Information Technology (IT) team at the New Orleans Saints and New Orleans Pelicans! Our organizations are committed to excellence, community, and inclusion – celebrating individuality while driving success across the Gulf Coast. If you are passionate about sports and technology and are transitioning out of the military, this is the place for you. Only transitioning military / SkillBridge eligible candidates will be considered for this position.

Key Responsibilities

• Providing technical support by responding to user inquiries and resolving technical issues related to hardware, software, and other IT systems
• Troubleshooting and problem-solving issues by diagnosing reported problems, identifying the root cause, and providing effective solutions
• Managing and prioritizing incidents in a timely manner by tracking, documenting, and escalating complex technical issues when necessary
• Offering guidance to users through training sessions and documentation to help navigate new technologies
• Monitoring and maintaining systems through software updates, security patches, and system backups to optimize performance
• Contributing to the development and maintenance of a knowledge base for common issues and solutions

Required Qualifications

• You are transitioning out of the military and are currently eligible to participate in the DoD SkillBridge program
• Strong understanding and technical knowledge of computer hardware, mobile devices, software, operating systems, and troubleshooting
• Proficiency in using help desk ticketing systems and remote support tools, such as Remote Desktop or Splashtop
• Prior experience in customer service or support is beneficial
• Hands-on experience in diagnosing and resolving technical issues
• Familiarity with Microsoft Office O365 admin center, Exchange admin center, Macrium, and Active Directory Users and Computers
• Possess an exceptional work ethic, a strong desire to succeed, and a professional demeanor
• Proficiency with Microsoft Office applications
• Ability to operate in a fast-paced, deadline-oriented environment while maintaining confidentiality
• Excellent organizational, written, verbal, and listening skills
• Ability to adapt to change productively and handle additional tasks as assigned
• Availability to work nights, weekends, and holidays as dictated by game schedules in the NBA and NFL