Tier 3 Systems Engineer / On-site

Position Overview

Grapevine MSP is the Central Valley’s largest managed IT services provider based in Bakersfield, CA, with a clear mission: help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, they have grown into a team of 60+ professionals recognized as an industry leader.

Tier 3 Systems Engineer

Bakersfield, CA | Full-Time

As a Tier 3 Systems Engineer, you are the escalation point, architect, and technical authority. You handle complex tasks, advanced troubleshooting, infrastructure design, project execution, and mentoring junior engineers. If you enjoy owning problems end-to-end and making environments better than you found them, this role is made for you.

Key Responsibilities

• Serve as the top-tier escalation for complex technical issues
• Design, implement, and maintain enterprise-level infrastructure
• Lead and execute IT projects (on-prem, cloud, hybrid)
• Troubleshoot advanced network, server, and security issues
• Work directly with clients on architecture, planning, and strategy
• Mentor Tier 1 & Tier 2 engineers and raise the technical bar
• Document solutions and improve standards and processes

Required Qualifications

• 5+ years of hands-on IT experience (MSP experience strongly preferred)
• Advanced knowledge of Windows Server, Active Directory, and Azure
• Strong networking skills (firewalls, switching, routing, VPNs)
• Experience with Microsoft 365, security best practices, and backups
• Proven ability to troubleshoot under pressure without panic
• Excellent communication skills (able to explain complex technology clearly)
• Certifications (Microsoft, Cisco, Fortinet, etc.) are a plus

Benefits & Perks

• 401K Plan with matching pay contributions
• Access to low-cost, high-quality healthcare options including Health, Dental, and Vision
• Tools for the job
• Room for growth
• Vacation time
• Paid Sick Time
• Work Anniversary Recognition
• Team Events & Social Events
• A culture built on ownership, accountability, and a “let’s figure it out together” attitude