Senior Connect Success Lead – Enterprise CCaaS

Amazon Web Services (AWS)about 1 month ago
Atlanta, GA, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Job Description

Amazon Web Services, Inc. in Atlanta seeks an experienced AWS Connect Customer Success Specialist to drive enterprise-wide adoption and optimize customer experience. You will lead cross-functional teams, engage with executives, and deliver demos to maximize Connect value.

Requirements

The role requires 5+ years in enterprise SaaS or contact center solutions, with a track record of influencing at the C-level and delivering strategic programs.

Location

Atlanta location with competitive compensation.

Required Skills

Customer Success
Strategic Program Delivery
Stakeholder Management
Enterprise SaaS
Executive Engagement
AWS Connect
Cross-functional Team Leadership
Contact Center Solutions
Customer Experience Optimization