Senior Connect Success Lead – Enterprise CCaaS
Amazon Web Services (AWS)about 1 month ago
Atlanta, GA, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Job Description
Amazon Web Services, Inc. in Atlanta seeks an experienced AWS Connect Customer Success Specialist to drive enterprise-wide adoption and optimize customer experience. You will lead cross-functional teams, engage with executives, and deliver demos to maximize Connect value.
Requirements
The role requires 5+ years in enterprise SaaS or contact center solutions, with a track record of influencing at the C-level and delivering strategic programs.
Location
Atlanta location with competitive compensation.
Required Skills
Customer Success
Strategic Program Delivery
Stakeholder Management
Enterprise SaaS
Executive Engagement
AWS Connect
Cross-functional Team Leadership
Contact Center Solutions
Customer Experience Optimization