Medical Assistant- Care Navigation

Position Overview

The Medical Assistant position works closely with patients, clinical teams, and physician practices to facilitate communications between all parties. The role involves accurately scheduling patient appointments, conducting patient outreach calls, and promptly responding to incoming calls and requests from patients and/or caregivers.

Key Responsibilities

• Facilitate patient communication related to appointments.
• Respond to patient requests as appropriate within the department’s response time protocol.
• Remain available throughout the entire shift to promptly respond to all incoming patient calls, coordinate with the clinical care team, and schedule appointments as required.
• Collaborate closely with the clinical care team to deliver the best care for patients.
• Foster direct communication between the care team, patient/caregiver, and appropriate care providers to optimize outcomes.
• Collaborate with care team members to address gaps in care and promote improved clinical outcomes and patient satisfaction.
• Act as a patient advocate ensuring the highest quality of care.
• Interview patients regarding medical concerns and obtain medical history.
• Record vital signs in patients’ electronic health records and assist with home medical equipment as needed.
• Review physician orders and lab requests, and follow up as needed; call in prescriptions/order refills as approved.
• Communicate test results to patients as directed.
• Assist in patient education using various tools and materials.
• Support patients with applicable forms, paperwork, referrals, prior authorizations, and pre-certifications.
• Maintain a clean and organized work area while ensuring patient data confidentiality per HIPAA and organizational policies.
• Attend meetings and participate in classroom activities as needed.
• Ensure a high speed, reliable internet connection is maintained during scheduled work hours.
• Report to the Care Navigation Office and/or Central Business Office (CBO) for equipment updates or system issues as necessary.
• Perform any other duties as assigned.

Required Qualifications

• High School diploma or equivalent
• Graduate of a Medical Assistant program
• Self-disciplined, energetic, passionate, and innovative
• Excellent written and verbal communication skills with a courteous and friendly manner
• Computer literate, with experience using Electronic Health Record (EHR) systems
• Proven ability to maintain confidentiality of patient data
• Ability to interpret and apply clinical policies and procedures accurately
• Strong accuracy and efficiency in documenting in the EHR, including recording vital signs
• Knowledge of medical terminology and patient care
• Ability to react calmly and effectively in stressful and emergency situations
• Familiarity with medical equipment and ability to assist patients in obtaining updated health values
• Excellent analytical, organizational, and time management skills with the ability to multi-task and prioritize work

Preferred Qualifications

• MA certification

Benefits & Perks

• Full Time/Benefits Eligible
• Schedule: Monday-Friday 8am-6pm, 4-10 hour shifts with rotating weekends
• Location: Westerville, OH