Administrative Assistant - Healthcare

Job Description

Overview:

Pinnacle Wound Management is a leading provider of advanced wound care services in post-acute and long-term care settings. We are seeking a reliable and organized Administrative Assistant / Patient Care Coordinator to support our clinical and administrative operations. This position plays a key role in maintaining smooth communication between our patients, providers, and facilities while ensuring accurate documentation and efficient workflow.

Key Responsibilities:

• Answer and route incoming phone calls professionally and promptly.
• Perform patient registration and update demographic and insurance information.
• Verify insurance eligibility and coverage for patient services.
• Process and track medical supply orders as directed by the clinical team.
• Receive, sort, and distribute incoming mail; prepare and send outbound mail and packages.
• Manage incoming and outgoing faxes; ensure timely delivery to appropriate staff.
• Maintain organized electronic filing systems within shared company folders.
• Assist with document preparation, scanning, and uploading into EMR or shared systems.
• Provide administrative support to providers, billing, and operations teams as needed.
• Maintain confidentiality and compliance with HIPAA regulations at all times.

Qualifications:

• Previous experience in a medical office, healthcare administration, or related field preferred.
• Strong organizational skills with attention to detail and accuracy.
• Proficient with Microsoft Office and comfortable learning new software systems.
• Excellent communication and customer service skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Knowledge of insurance verification, patient registration, and medical documentation processes preferred.