Installation and Licensing Technician
Job Description
Position Overview
As an Installation and Licensing Technician at MathWorks, you will play a crucial role in providing technical support to our customers regarding installation and licensing issues. You will engage with customers through phone, email, and web, ensuring that their day-to-day requests are handled efficiently. You will troubleshoot and resolve installation and licensing problems across Windows, MacOS, and Linux, configure cloud platforms such as Amazon AWS and Microsoft Azure, and work with continuous integration servers, docker, and compute clusters. In addition, you will participate in projects that align with your career objectives and interests, enhancing your technical skills and gaining valuable cross-departmental experience. The working hours for this position are from 11 am to 8 pm, supporting a flexible work-life balance. At MathWorks, diversity, teamwork, and initiative are valued, and you will be empowered to provide customer insights to improve processes and policies.
Key Responsibilities
- Provide technical support to customers regarding installation and licensing issues.
- Troubleshoot customer requests via phone, email, and web.
- Handle installation and licensing problems across Windows, MacOS, and Linux platforms.
- Configure cloud platforms such as Amazon AWS and Microsoft Azure.
- Work with continuous integration servers, docker, and compute clusters.
- Participate in projects aligned with career objectives and departmental needs.
- Identify and implement process and policy improvements.
- Collaborate with team members on decision making and problem solving.
- Provide input and feedback to define solutions for technical issues.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related STEM field.
- 6-12 months of IT experience is preferred.
- Experience in a customer-facing role is necessary.
- Working knowledge of Linux, Windows, and Mac operating systems.
- Familiarity with networking and license management.
- Ability to identify and implement process and policy improvements.
- A passion for technology and continuous learning.