2nd Line Service Desk Engineer — Hybrid

Omega Systems3 months ago
New York, NY, United States
Hybrid
Full-time
Junior Level (1-3 years)

Job Description

Omega Systems is seeking a Service Desk Engineer L2

to provide intermediate technical support in an in-office, hybrid setting. The role entails diagnosing complex IT issues, supporting various IT systems, and enhancing service efficiency.

Ideal Candidate

With a requirement for 3+ years of IT experience and command of desktop/server operating systems, the ideal candidate will also develop knowledge base entries and monitor incident trends. This position fosters collaboration within teams to ensure excellent customer support.

Job ID: J-18808-Ljbffr

Required Skills

IT Systems
Knowledge Base Development
Server Operating Systems
Customer Support
Incident Management
Technical Support
Desktop Operating Systems