Customer Service Administrator - Entry Level

Position Overview

About Shop LC: We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas, operating with a team of around 450 people. As the US retailing unit of Vaibhav Global Limited, we serve customers through TV, our website, OTT, marketplaces, and social media. We are dedicated to delivering joy by supporting communities and protecting the environment.

Customer Services Administrator - Entry Level
In this role, you will be at the heart of our customer experience operation. You will resolve inquiries, identify pain points, and leverage AI-powered tools to enhance resolution speed and satisfaction. You will also gain exposure to specialized functions including fraud review, chargeback handling, and collaboration with cross-functional teams to create extraordinary, personalized experiences for our customers.

Key Responsibilities

• Deliver exceptional, unreasonably hospitable service across all customer touchpoints.
• Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA).
• Identify opportunities to delight customers beyond standard procedures and champion a culture of personalized service.
• Gain hands-on experience in core service functions including fraud review, chargeback handling, returns and cancellation analysis, and product/delivery related concerns.
• Collaborate with departments such as Operations, Sales, Finance, and IT to resolve complex issues.
• Assist in training and fine-tuning AI tools (chatbot, CRM) by tagging feedback, analyzing gaps, and suggesting improvements.
• Document and maintain accurate customer records using internal platforms.
• Support continuous improvement by sharing insights from customer feedback and refining workflows.

Required Qualifications

• Master's or bachelor’s degree in Business, Communications, Information Systems or a related field.
• Strong communication and interpersonal skills.
• Passion for delivering exceptional service and solving problems empathetically.
• Interest in learning various aspects of business operations.
• Curiosity and comfort working with digital and AI tools.
• Highly organized and collaborative mindset.
• Eagerness to contribute to a high-impact, fast-paced environment.

Benefits & Perks

• Full onboarding and training in customer service and AI tools.
• Hands-on exposure to omni-channel operations.
• Opportunities to lead projects that create surprise and delight moments for customers.
• Mentorship from leaders across departments.
• Career growth into customer experience, operations, sales or marketing roles.
• A supportive, inclusive, and innovative work culture with a focus on excellence.