Installation Technician (Audio-Visual) Charlotte NC

Position Overview

The Installation Technician at Cenero LLC is responsible for the technical and mechanical production of audiovisual and video conferencing integration projects. Working under the guidance of a Lead Installation Technician, this role ensures high-quality client experiences by providing effective technical and mechanical support, troubleshooting, calibrating audio and video signals, and maintaining a clean work environment while adhering to company values and processes.

Key Responsibilities

• Assist with technical assistance for Cenero's basic and advanced integration projects
• Understand basic level experience and ability on technical processes, hardware and software
• Work with the Lead Installation Technician on technical assistance for basic and advanced signal flow
• Assist in calibrating & tuning audio and video levels and signals per performance standards
• Diagnose and correct signal flow issues with standard troubleshooting methods with guidance from the Lead Installation Technician
• Provide mechanical assistance for Cenero's basic and advanced integration projects
• Understand basic level experience and ability on mechanical processes, materials and tools
• Utilize mechanical installation standards to ensure hardware is installed safely and as specified in design
• Use proper methods to carefully load/unload, pack and secure materials in transit for installations
• Utilize room check process and dry-run/prep process to ensure job is completed as designed
• Maintain a clean and orderly work environment at all times
• Participate in lesson learned discussions and PROQUALAS improvement process
• Provide daily updates by reporting to the Lead Installation Technician and Production Manager
• Utilize and maintain proper PPE protocol at all times
• Understand document control process training for field mark-ups
• Maintain client interaction, assessment of site conditions and training protocols
• Ensure safety training is current

Required Qualifications

• High school, trade school or college education and/or related experience and/or training; or equivalent combination of education and experience
• Basic knowledge and hands-on experience with AV equipment and/or general construction
• Basic knowledge of VTC, ATC, networking software and hardware is preferred
• Basic knowledge of TCP/IP networking, switches, routers, firewalls is preferred
• Basic working knowledge of computers (Windows based) and software
• Basic customer service experience
• Maintain a positive attitude, strong work ethic, and embrace a team-centric environment

Preferred Qualifications

• Basic knowledge of VTC, ATC, networking software and hardware
• Basic knowledge of TCP/IP networking, switches, routers, firewalls
• Basic customer service experience
• Team-oriented working ability
• Interpersonal/Communication skills
• Excellent verbal and communication skills
• Ability to read, analyze, and interpret complex documents
• Exceptional written and oral communication skills
• Strong work ethic
• High energy, positive attitude, driver

Benefits & Perks

• Life insurance
• Paid holidays
• Tuition assistance
• 401(k)