Seasonal, Operations Technical Specialist

Position Overview

Join H&R Block as a seasonal Operations Technical Specialist where you will support office readiness across our tax office network.
In this role, you will execute hands-on operational and technical tasks including basic technology setup, supply delivery, routine maintenance,
and support for office openings, closures, and relocations. You will work closely with field leadership to ensure offices meet brand standards during the tax season.

Key Responsibilities

• Perform basic building maintenance such as replacing light bulbs, ceiling tiles, cleaning HVAC vents, minor low-voltage electrical work, and repairing minor damages.
• Deliver supplies and materials to and from tax office locations in a timely and organized manner.
• Support the annual set up and closing of seasonal tax offices – including arranging office layout per planogram, installing window clings, electrical lightboxes, open signs, ensuring cleanliness, performing custodial work, and confirming brand standards.
• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst.
• Maintain an inventory of district resources and track/control hot spare computer equipment.
• Document hardware issues and resolutions within the ticketing system.
• Maintain up-to-date technical knowledge of supported products and systems while participating in required training and other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Knowledge of Outlook and Microsoft Suite applications, including virtual tools.
• Basic IT skills with demonstrated ability to set up, maintain, and troubleshoot computer hardware.
• Reliable transportation to travel between office locations as required.
• Ability to work independently and lift up to 55 pounds.
• Proven decision-making, analytical, and problem-solving skills.
• Strong organization, prioritization, and project coordination abilities.
• Excellent oral, written, and interpersonal communication skills with the ability to interact with all levels of associates.
• Effective time management and multi-tasking skills.
• Ability to follow directions.

Benefits & Perks

Enjoy a dynamic work environment with competitive compensation and benefits designed to support your health and well-being.

• Medical and prescription drug coverage.
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan).
• Employee Assistance Program and virtual fitness center programs.
• Associate discount program.
• Automatic enrollment in Business Travel Accident Insurance.
• Associate Tax Prep benefit.
• Pay Range: $17.64 - $26.49

Specific benefits may vary based on role. For detailed eligibility requirements and benefits information, please visit blockbenefits.com.