Technical Account Manager (US)

Position Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

As a Technical Account Manager, you’ll lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This high-impact role sits at the intersection of technology, transformation, and sustainability.

Key Responsibilities

• Act as a trusted technical advisor and confidant to senior stakeholders (e.g., CIO and CTO).
• Build and maintain strategic relationships with customer technology leaders.
• Translate Kraken’s technical vision into outcomes that resonate with executive priorities.
• Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle.
• Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment.
• Provide deep architectural guidance to integrate customer ecosystems with Kraken’s platform.
• Guide system design, integrations, and configurations aligned with both customer and Kraken principles to ensure scalability, performance, and maintainability.
• Identify opportunities to unlock additional value through feature adoption and platform capabilities, including risk management and escalation.
• Triage and manage technical incidents in partnership with support and engineering teams.
• Provide hands-on support, troubleshooting, and technical insights to resolve client issues promptly.
• Manage joint technical initiatives and align product and customer roadmaps, acting as a product advocate.

Required Qualifications

• 5+ years in a customer-facing technical role (e.g., Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture, or similar).
• Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments.
• Strong technical background with working knowledge of cloud computing, APIs, databases, Python, Django, etc.
• Industry experience in Energy & Utilities; adjacent industries like telecommunications and infrastructure are a plus.
• Ability to understand complex technical concepts and translate them into actionable insights.
• Proficient troubleshooting and problem-solving skills with a proactive, customer-centric approach.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Benefits & Perks

• Certified Great Place to Work in multiple countries including France, Germany, Spain, Japan, and Australia.
• Recognized as one of the Best Workplaces on Glassdoor in the UK and a top-rated company on Kununu in Germany.
• Inclusive culture with tailored interview accommodations to help you unleash your potential.
• Join a team where your unique skills and perspectives drive our success.