IT Client Support High Volume Call Center

Position Overview

The Associate Client Support Analyst supports basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. This Work from Home role requires you to reside within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Available schedules include Full-Time, 8-hour and 10-hour shifts across days, mid-day, evenings, overnights, weekdays and weekends. The role involves initial assessment, triage, research, and resolution of incidents and requests regarding application software and infrastructure components in a 24/7 call center environment.

Key Responsibilities

• Provide technical support to the end user
• Access all available support tools and staff to resolve issues
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversations

Required Qualifications

• Experience with call center techniques and competency in call center tracking tools
• Prior experience supporting customers in the use of application software
• Position requires high speed internet (60 MB Download and 10 MB Upload, No WiFi)

Preferred Qualifications

• Proficiency in using support software tools (highly preferred)
• Mobile device support and Apple product support experience (highly preferred)
• Understanding of the Healthcare technology industry (preferred)
• General desktop and basic network troubleshooting and support experience (highly preferred)
• CompTia certification (helpful)

Benefits & Perks

• Comprehensive Medical Coverage: Covers many common services at no cost or for a low copay, including prescription drugs, behavioral health, free telemedicine, and AirMed medical transportation.
• Expanded Dental & Vision Options: Includes dental, vision, life and disability coverage, flexible spending accounts, and supplemental health protection plans.
• 401(k) & Employee Stock Purchase: 401(k) Plan with a 100% match on 3% to 9% of pay and an Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Work-Life & Family Support: Free counseling services, fertility and family building benefits, referral services, and paid time off including family leave and disability coverage.