Position Overview

Location: ME, NH or VT • Full Time, 37.5 hrs/week, hourly (Non-Exempt) • Union Membership: Represented by AFT union in NH/VT & MSEA union in ME.

PPNNE's Remote Care Team (RCT) provides Telehealth clinical care and centralized clinical support across 16 health centers. As the Registered Nurse for the Remote Care Team, you will be the first point of contact for patients via remote support services, ensuring outstanding customer service and high-quality, patient-centered care while also managing daily administrative support duties Affiliate-wide.

Key Responsibilities

• Schedule patients for appointments based on medication, symptom, or follow‐up needs.
• Provide excellent, patient-centered care in collaboration with licensed and non-licensed staff.
• Counsel and educate patients about reproductive health care, FDA-approved birth control methods (including emergency contraception), pregnancy options, and related services.
• Assist Remote Care Team managers with lab follow-up, patient inquiries, and care coordination.
• Notify patients of results, follow-up care plans, and send timely care reminders per Medical Standards and Guidelines.
• Triage and respond to incoming patient communications via phone and electronic channels.
• Fulfill prescription treatments based on lab result findings.
• Support Clinical Quality Assurance initiatives and participate in required audits.
• Provide culturally and linguistically appropriate health care.
• Demonstrate an approach aligned with Planned Parenthood’s philosophy and reproductive justice principles.

Required Qualifications

• Active RN license with an associate degree in nursing (bachelor's preferred) and 1-3 years of relevant clinical experience, or an equivalent combination of education and experience.
• Must hold a compact RN license in Vermont, New Hampshire, and Maine.
• Ability to work completely remotely and collaborate effectively with team members across three states.
• Excellent customer service skills and familiarity with a trauma-informed approach.
• Experience with telephone and EHR portal triage.
• Proficiency with multiple digital applications including EHR, Microsoft 365 (Excel, Word, Teams, SharePoint), Outlook, and RingCentral.
• Ability to sit or stand for up to 6-7.5 hours per day.

Compensation

Pay Range for this position is based on years of relevant work experience. Candidates with 0-6 years of experience can expect to earn between $36.27 - $40.85 per hour. With increased experience, candidates with 19 or more years of direct experience can earn up to $52.86 per hour.

Benefits & Perks

• Work with a group of dedicated professionals in a collaborative environment that upholds high workplace values.
• Cost Coverage for State RN Licensure Renewal
• Gain experience with a trusted leader in affordable, high quality health care.
• Gain hands-on experience using the Electronic Medical Records program EPIC.
• Make a direct impact in your community by providing essential health care services.
• Up to 3 weeks paid time off (increases with tenure) and up to 10 paid holidays.
• Paid Parental Leave.
• Medical, Dental & Vision Insurance
• PPNNE Funded Health Reimbursement Account to cover a portion of medical deductible costs.
• 403b Retirement Account with 2% Employer Match Eligibility
• Employee Assistance Program offering confidential counseling and resources.
• Employee referral bonuses.
• Employer Paid Short Term Disability & Life Insurance.

Why Join PPNNE?

Planned Parenthood of Northern New England believes in the fundamental right of every individual to make decisions about their bodies and reproductive futures. Joining PPNNE means being part of a mission-driven movement that enhances access to sexual and reproductive health care for all. Interested applicants are encouraged to submit a cover letter and resume via our website. PPNNE welcomes diversity and is an Equal Opportunity Employer.