Lead Technology Project & Program Manager

Position Overview

Location: Hybrid – 8 days a month in the office. Wolters Kluwer Health Business Transformation team is seeking a strong Technical Project & Program Manager to play a key role in transitioning to a new consolidated suite of business systems across various segments. In this role, you will manage medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration, and business transformation projects from planning through execution. You will also act as an internal change agent to drive the adoption of new processes and systems throughout the organization in a fast-paced, high-energy environment.

Key Responsibilities

• Manage the end-to-end project lifecycle for strategic CRM, Salesforce, and other projects.
• Create project plans and identify constraints and dependencies.
• Proactively manage project risks and develop mitigation strategies.
• Control scope and evaluate business priorities to effectively balance resources and projects.
• Define goals, measure progress, and manage cross-functional team dependencies and timelines.
• Facilitate requirements gathering and fit-gap sessions.
• Maintain project documentation using MS Project, Confluence, OneDrive, SharePoint, and Teams.
• Participate in cross-functional Steering Committees and lead trade-off/prioritization discussions on risks and mitigation strategies.
• Lead cross-functional teams, conduct regular project reviews, and drive progress toward milestones and deliverables, coordinating with vendors and implementation partners.
• Collaborate with various organizational areas to identify resource, budget, and time constraints and provide solutions to emerging issues.
• Ensure key stakeholder objectives are met through regular status updates, reporting, schedule, and cost tracking.
• Produce clear executive reports and confidently present project status and progress, including financial recognition, to executive-level audiences.
• Manage dependencies across multiple projects and business unit needs.
• Successfully lead the delivery of projects utilizing both direct and non-direct reports.
• Drive timely decision-making as an informed project leader in a high-energy, fast-paced environment.

Required Qualifications

• Bachelor’s or Master’s degree in Business or a related field, or MBA with a solid understanding of business processes and financial concepts.
• 7+ years of project management experience.
• 5+ years of experience managing complex transformational technical projects.
• Direct experience managing CRM, Salesforce, CPQ, and related implementations in an enterprise environment.
• Expert knowledge in lead-to-order operations.
• Ability to communicate in technical language, with familiarity in Salesforce, CRMs, systems integration, data, and application development.
• Proven experience in identifying, assessing, and managing project risks effectively.
• Experience with technical project work estimation.
• Familiarity with Agile methodologies and SDLC processes.
• Excellent interpersonal and communication skills for interacting with both non-technical stakeholders and technical teams in a global environment.
• Experience working with cross-functional teams, including internal resources, shared enterprise resources, and third-party vendors/implementation partners.
• Strong conflict management skills and the ability to resolve competing requirements.
• Ability to analyze data, articulate risks and dependencies, and take proactive action.
• A commitment to delivering projects on time, on budget, and to the required quality standards.
• Strong organizational skills with the capability to manage multiple project demands and focus on critical details.
• Demonstrated leadership skills with the ability to influence and motivate teams in a matrix/dotted-line management structure.
• A fast learner with the ability to quickly grasp new concepts, hardware, and technologies.
• Excellent meeting management, presentation, and facilitation skills.
• Self-motivated with a proactive approach to problem solving.
• Experience with Change Management methodologies (desired) and familiarity with multinational corporate structures is a plus.
• PMI and/or Lean/Agile certification(s) are required.

Benefits & Perks

• Compensation: Target salary range (CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA): $145,500 - $203,900
• Interview Practices: All candidates must attend in-person interviews without the use of AI tools or external assistance. Virtual backgrounds should be removed during interviews, and onsite appearances at a Wolters Kluwer office may be required.