IT Technician

Position Overview

As an IT Technician at Neighborhood Health Center, you provide essential technical support across multiple sites, ensuring efficient troubleshooting, prompt resolution of hardware/software issues, and maintaining the security and smooth operation of our IT systems. Your role is crucial in enhancing the work experience of our employees while upholding the high standards of care that our organization is known for.

Key Responsibilities

• Provide first-level support for helpdesk requests including troubleshooting, escalation, and resolution.
• Multi-task customer calls, emails, IT security user provisioning, and data center operations.
• Document calls in incident management software for accurate tracking and reporting.
• Monitor system-wide alerts, downtimes, and advisories, then escalate issues as needed.
• Utilize remote access tools for diagnosing and resolving technical issues.
• Support inventory tracking of IT assets and manage software licensing and upgrades.
• Provide support to VOIP telephone systems and collaborate with third-party IT vendors.
• Perform equipment repairs and replacements to keep IT components operational.
• Assist in diagnosing and resolving various software problems.
• Travel regularly between Neighborhood sites as required.

Required Qualifications

• High School Diploma or equivalent with at least 2 years of help desk, customer service, or application support experience, or an Associate degree/certificate in a technical field.
• Practical knowledge of Microsoft Windows and user interfaces.
• Ability to multi-task in a busy environment and provide detailed documentation of issues.
• Strong customer service skills characterized by kindness, clarity, and effective communication.
• Availability to work shifts Monday-Friday between 7:45 a.m. and 8:00 p.m.
• At least 1-2 years of direct customer service and technical support experience.

Preferred Qualifications

• CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer.
• Experience with Athena Electronic Medical Record (or other EHR) applications and enterprise software/database support.
• Associate degree or higher in Information Technology or a related field.
• Familiarity with Electronic Medical Records systems.

Benefits & Perks

• Compensation: Starting rate $22.25 per hour.
• Benefits: Options for medical, dental, life, and supplemental insurance.
• 403(b) match and health savings accounts with employer contribution.
• Wellbeing programs, continuing education opportunities, generous paid time off, and holiday leave.