Healthcare Customer Service Representative

Position Overview

At TP—a global, digital business services company—we deliver the most advanced, digitally powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways. With over 500,000 passionate people speaking 300+ languages worldwide, you will play a key role as a Healthcare Customer Service Representative. In this role, you will field customer inquiries, resolve concerns creatively, and help make people’s lives simpler, faster, and safer.

TP is committed to creating an inclusive environment where employees feel valued and supported. TP is an Equal Opportunity Employer.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve their inquiries and concerns.
• Calmly attempt to resolve and de-escalate any issues as they arise.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or process payments as needed.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues to help refine processes.
• Upsell services when required.

Required Qualifications

• Ability to work remotely in a virtual team environment.
• At least 6 months of customer service experience (preferred).
• Must be over 18 years of age.
• Ability to type at least 25 words per minute.
• High School Graduate or GED.
• Comfort with using a desktop computer system.
• Proven oral and written communication skills.
• Strong logical problem-solving abilities.
• Ability to navigate Windows operating systems.
• Excellent organizational and work prioritization skills.
• Work from Home Requirements:
  • Minimum subscribed download rate of 12.0 Mbps or higher.
  • Minimum subscribed upload rate of 3.0 Mbps or higher.
  • ISP must have no packet loss and a ping under 50ms.
  • Proof of internet speed is required.
  • A clean and quiet workspace is necessary.

Benefits & Perks

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs