Technical Project Coordinator

Position Overview

SSR Total IT, a leading Managed Service Provider in the Milwaukee metro area, is dedicated to delivering innovative IT solutions. We are seeking a highly skilled and motivated Project Coordinator to join our dynamic team. In this role, you will plan, execute, and finalize IT projects on time and within budget while collaborating with internal teams and clients to ensure project success.

Key Responsibilities

• Work closely with clients to understand their business requirements and translate them into technical solutions.
• Develop comprehensive project plans outlining stages, timelines, and resource requirements.
• Establish assumptions, critical dates, decision points, and other items needed for project success.
• Lead and manage multiple concurrent technical projects from inception to completion, ensuring on-time delivery within scope and budget.
• Coordinate internal resources and third parties/vendors for the execution of projects.
• Identify and manage project risks and issues, and execute change management approvals.
• Conduct regular project status meetings and provide recurring updates including risks to stakeholders.
• Own budgeting and billing true-up during project closure.
• Monitor and report on project performance using appropriate tools and techniques.
• Maintain comprehensive project documentation.
• Perform project closure tasks including documentation, training, billing, and performance analysis.
• Send project closure surveys to clients.
• Maintain a 50% billable utilization rate.
• Undertake any additional duties as assigned.

Required Qualifications

• A degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in project management leadership and facilitation.
• Strong understanding of IT infrastructure, networking, cloud services, and cybersecurity.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Proficiency in project management software.
• Exceptional communication and interpersonal skills for effective client and team interaction.
• Strong problem-solving skills and keen attention to detail.
• Ability to work in a fast-paced, dynamic environment and adapt to evolving priorities.

Preferred Qualifications

• Project Management certifications (e.g., CSM, PMP, or equivalent).
• Proven experience in one or more industries such as IT Services, Manufacturing, Healthcare, Education, or Financial.
• Proficiency in workflow mapping and calendar scheduling tools.
• Understanding of fundamental business principles including revenue, cost, billing, scheduling, resource allocations, and client relationships.

Benefits & Perks

• Career growth and training opportunities
• A collaborative, team-oriented culture
• Leadership engagement and support
• Work/life balance and flexibility

SSR provides a full benefits package including:

• 401(k) Retirement Plan
• Profit Share
• Health, Dental, Vision, Life, and Disability Insurance
• Paid Time Off and Paid Holidays
• Training and Development
• Quarterly Bonus (SSR Share Program)