Automotive Service Writer

Position Overview

Empire Auto Sales is a leading used car dealership committed to providing exceptional customer service and high-quality vehicles. Our mission is to ensure customer satisfaction while maintaining integrity and professionalism in the automotive retail industry.

We are seeking a dedicated Service Writer to join our team at Empire Auto Sales located on 8 Mile. In this role, you will facilitate communication between customers and our service department to ensure that all service needs are met efficiently and effectively.

If you're ready to drive your career forward with us at Empire Auto Sales, we invite you to apply today and become an integral part of our dedicated team!

Key Responsibilities

• Greet customers and assess their service needs.
• Write detailed service orders and communicate with technicians regarding repairs.
• Provide accurate estimates for services and repairs.
• Upsell additional services based on customer needs.
• Maintain organized records of customer interactions and transactions.
• Ensure timely follow-up with customers regarding their vehicle status.
• Address customer inquiries and resolve any issues promptly.
• Collaborate with the sales team to enhance overall customer experience.

Required Qualifications

• Proven experience in a dealership environment or as a Service Writer.
• Strong understanding of auto service management principles.
• Excellent customer service and communication skills.
• Ability to upsell services effectively.
• Proficient in using service writing software or systems.
• Strong organizational skills with attention to detail.
• Ability to work collaboratively within a team.

Preferred Qualifications

• Familiarity with automotive repair processes and diagnostics is preferred.

Benefits & Perks

• Job Type: Full-time
• Pay: $15.00 - $20.00 per hour
• Expected Hours: 40–45 per week
• Work Location: In person