Medicus IT – Level One Support – Sacramento, CA

Position Overview

Medicus IT is a rapidly growing MSP focused on providing top quality IT support—with a special emphasis on the healthcare industry—to ensure client infrastructures operate seamlessly. As Level One Support, you will be the first line of defense in triaging and resolving technical issues, delivering a world class client experience on a daily basis. If you are passionate about technology and eager to grow your technical skills, this role offers the opportunity to work on diverse technologies in a dynamic environment.

Key Responsibilities

• Troubleshoot and resolve basic desktop, software, network, and server issues according to published escalation guidelines to ensure timely resolutions.
• Assist clients with the installation, configuration, and ongoing usability of desktop systems, mobile devices, peripheral equipment, and software.
• Support Level Two and Level Three teams in projects such as system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, and SAN setups.
• Participate in after-hours on-call rotations as needed (minimum of 6 months at Medicus IT with supervisor approval required).

Required Qualifications

• Associate’s degree in a technology-related field or equivalent combination of education and work experience.
• 2+ years of experience supporting Microsoft environments.
• Required certifications: Network+ and Security+.
• Hands-on experience with Windows 2016/2012/2008 servers, Active Directory, backup technologies, and troubleshooting internet, DNS, email, and communication issues.

Benefits & Perks

• 401k with Company Match
• Medical, Vision & Dental Insurance
• Short-Term & Long-Term Disability Insurance
• Basic Life Insurance
• Accidental Death & Dismemberment (AD&D) Insurance
• Optional Supplemental Insurance
• Paid Holidays
• 14 days PTO (Including Birthday PTO!)
• Fully Customized Development/Growth Plans
• Certification Reimbursements
• Monthly Employee Appreciation Events
• Fully Stocked Breakroom