Sr. System Admin Tier 3- (Richard, Texas)

Sr. System Admin (Tier 3 Tech Support)

LEVEL: Senior

REPORTS TO: IT Director

VACANCIES: 1

TRAVEL REQUIRED: Up to 20% of the time

VISA SUPPORT: No visa sponsorships supported

Location:

REPORT TO A SPECIFIC LOCATION: Yes, they must report in person to a specific location

COUNTRY: United States of America

CITY: Richardson

STATE: TX

POSTAL CODE: 75080

SIGNING BONUS: No

RELOCATION PACKAGE: None

Must-Haves:

• Experience Working for an MSP (5+ years)
• Strong Microsoft Azure experience (5-7+ years)
• Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
• Strong Microsoft server and domain experience (5-7+ years)

Nice-To-Haves:

• IT Certifications-Microsoft Azure, 365, Security.
• IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP

Job Description:

The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

• Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
• Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
• Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.

Results of the Position & Key Accountabilities:

• Resolving service tickets quickly and permanently
• Customer Satisfaction: Keeping clients happy.
• Documentation: Developing & updating documentation of systems supported
• Leadership: Taking responsibility for mentoring and developing junior members.

Musts (Traits):

• Possess and demonstrate a genuine desire to provide excellent customer service to clients.
• Demonstrate the ability to prioritize and focus on the task at hand.
• Demonstrate the ability to follow through on projects promptly.
• Establish the ability to take initiative independent of direct supervision.
• Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
• Self-motivated with the ability to work in a fast-moving environment.
• Experience working for a Managed Service Provider

Musts (Technical):

• Strong Microsoft Azure experience.
• Strong Microsoft 365, Teams, and SharePoint experience.
• Strong Microsoft server and domain experience.
• Networking experience.
• Diagnostic skills of technical issues.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.

Wants:

• Relevant and current professional IT Certifications, such as:
• Microsoft Azure, 365, Security.
• Cisco CCNA, CCNP.
• ISC2 SSCP, CISSP.