Head of Operations

Company Overview

Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models.

We’re hiring a Head of Operations, based in Dallas, TX, to build the operational backbone that keeps our field organization running like a well-oiled machine — the execution arm of account management, responsible for device availability, movement, and uptime across every site nationwide.

This is a step up from field-level coordination. You’re not running installs yourself day to day — you’re building the SOPs, systems, and team, including our field coordination coaches nationwide, that make installs, service, and device uptime predictable at scale, with very little room for error.

How the role works: build, run, deliver

• Build — set the operational backbone. Design and own the SOPs that turn field operations from tribal knowledge into a repeatable, scalable system.
• Run — lead the field team. Manage and grow the field organization into a well-oiled machine that is the execution arm of account management.
• Deliver — keep devices live. Own device availability, movement, and uptime nationwide, and work with the right stakeholders to fix what’s slipping, fast.

What you’ll own

• Build and own SOPs for field operations — the playbook covering installation, training, troubleshooting, maintenance, and escalation, so quality doesn’t depend on any one person’s memory.
• Lead and scale the field team — hire, coach, and manage field coordination coaches across the U.S., and turn a growing, distributed team into a well-oiled machine.
• Be the execution arm of account management — once accounts are signed, your team is what gets devices installed, adopted, and running well; you own that handoff and everything after it.
• Own device availability, movement, and uptime — track inventory, shipping and logistics, deployment, and uptime metrics nationwide, and act fast the moment they slip.
• Build operational planning and resourcing systems — scheduling, travel and logistics planning, and efficient use of field resources across many facilities at once.
• Own compliance and quality in the field — HIPAA, safety, and infection-control standards, and accurate documentation of installs and service, enforced consistently as the team scales.
• Partner cross-functionally — work with Product and Engineering on device and hardware issues, with Sales and Account Management on account health, and with Clinical on workflows.
• Be the escalation point for complex issues — step in personally when something is too big for the field team to resolve on its own.
• Report operational health to leadership — uptime, deployment velocity, and field team performance, translated into clear metrics for the CEO/Founder and other stakeholders.

Experience we’re looking for

• 7–10+ years in field operations, clinical operations, or medical device / healthcare technology operations, including experience managing and scaling a distributed field team.
• Experience building SOPs and operational systems from scratch, not just following an existing playbook.
• Experience in SNFs or long-term care operations strongly preferred.
• A track record owning device or asset uptime, logistics, or inventory at scale across many sites.
• Comfortable being the operational owner accountable to account management and sales for on-the-ground execution.
• Willingness to travel nationwide to support the field team and visit sites as needed.

Skills that set you up to win

• Builder mindset. You build the SOPs and systems that make a scaling field team predictable, rather than reacting site by site.
• Field leadership. You know how to coach, manage, and hold a distributed team accountable from a distance.
• Systems thinker. You build operational infrastructure once, then let it scale, instead of re-solving the same problem at every new site.
• Execution partner to sales. You understand that your team’s execution is what makes account management’s promises real.
• Data-driven operator. You track uptime, device movement, and field performance, and act on it before it becomes a customer issue.
• Compliance rigor. You build a fast-scaling field org that never cuts corners on HIPAA, safety, or documentation.
• Cross-functional fluency. You work naturally with Product, Engineering, Sales, and Clinical to solve problems at the root.
• High ownership at founder speed. You move fast, make calls with incomplete information, and take responsibility for outcomes nationwide.

About Dozee (www.dozeehealth.ai)

Vision & Mission

Save Million lives with Health AI.

Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.

Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.

Videos

• Science Behind Dozee : Ballistocardiography & Artificial Intelligence
• 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study
• Dozee saves life of a mother at home
• Leading Healthcare Game changers work with Dozee
• Introducing Dozee VS
• Dozee Shravan - A clinical grade RPM service

Dozee in News:

• Bloomberg - Oct 21, 2024: From AI Beds to Remote ICUs, Startups are plugging India's health Gaps
• News18 - Oct 26, 2024: Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'
• Analytics India Magazine - Oct 29, 2024: Dozee Harness AI for Personalised Patient Care
• ET HealthWorld - Sep 16, 2024: We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?
• BW healthcareworld - Oct 29, 2024: Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance

Key Highlights

• Founded: October, 2015
• Founders: Mudit Dandwate, Gaurav Parchani
• Headquarters: Bangalore, India | Houston, USA | Dubai, UAE
• Key Investors & Backers: Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures
• Stage: Series A+
• Team Strength: 280+
• Business: Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home
• Certifications & Accreditations: ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified

Achievements

• Forbes India 30 under 30
• Forbes Asia 100 to Watch
• Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech
• BML Munjal Award for Business Excellence using Learning and Development
• FICCI Digital Innovation in Healthcare Award
• Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award

To know more about life@dozee, click here.

Disclaimer

Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.