[Hiring] Customer Service Specialist @Enterprise Call Center

Position Overview

Our company recruits, trains, and manages customer service representatives to represent global brands across customer care, technical support, and sales. Utilizing cloud‐based technology to ensure consistent branding worldwide, this role as a Customer Service Representative involves acting as a liaison between the company and its customers. You will provide product and service information, resolve emerging issues promptly, and ensure high levels of customer satisfaction.

Key Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using appropriate methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints by providing timely solutions and following up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required Qualifications

• Excellent customer service abilities
• Track record of over-achieving quota
• Good phone etiquette and communication skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling
• Analytical skills
• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Preferred Qualifications

• Multilingual or bilingual proficiency is a plus
• Sales and upselling experience preferred
• Spanish language proficiency is advantageous

Benefits & Perks

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities
• Confidential information kept as per EEO guidelines