<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">A company is looking for a Business Analyst, Customer Success Analytics &amp; AI to support Customer Success leaders with actionable insights and AI implementation.</h2>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Collaborate with CS leaders and stakeholders to define analytics requirements and manage a prioritized insights roadmap</li>
 <li style="margin: 10px 0; line-height: 1.6;">Produce insights and recommendations across the CS lifecycle, focusing on trend analysis and executive storytelling</li>
 <li style="margin: 10px 0; line-height: 1.6;">Define and execute Customer Success AI strategy, ensuring responsible AI practices and building measurement frameworks</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">4-8+ years of experience in Business Analysis, CS Ops / RevOps, or similar roles</li>
 <li style="margin: 10px 0; line-height: 1.6;">1-2+ years of experience using AI-driven analytics platforms or ML tools</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong skills in requirements gathering and stakeholder management</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with KPI design, segmentation analysis, and data quality awareness</li>
 <li style="margin: 10px 0; line-height: 1.6;">Familiarity with AI / analytics tools such as Cursor, ThoughtSpot, DataRobot, or similar</li>
 </ul>
</section>

Business Analyst, Customer Success

Job Description

A company is looking for a Business Analyst, Customer Success Analytics & AI to support Customer Success leaders with actionable insights and AI implementation.

Key Responsibilities

Required Qualifications

Required Skills