Donor Services Administrative Assistant

Job Description

Insight Global is seeking a Donor Services Admin for a Catholic non‑profit organization in Detroit, Michigan. The Donor Services Admin will be working onsite and will be reporting into the Donor Services Director. The shift is Monday‑Friday (no weekends) from 9:00AM EST to 5:00PM EST.

The Donor Services Admin is responsible for processing all data and donations related to Development activities. This person is also responsible for communication and interaction with donors and benefactors of this non‑profit organization.

Responsibilities

• Provide phone coverage for in‑coming phone calls per phone schedule and respond within 24 hour
• Process and record all gift and pledge transactions (cash, checks, credit card, lockbox)
• Process web and manual credit card transactions for donations and events to ensure gift information in Raiser’s Edge database is reflected accurately.
• Process acquisition mailings and create new donor files.
• Maintain the integrity of the Raiser’s Edge database.
• Maintain and update accurate donor/benefactor information in the database.
• Respond with appropriate acknowledgement as a receipt of donation according to department guidelines.
• Maintain a high level of accuracy, timeliness, confidentiality and customer service support.
• Acknowledge special occasion/memorial cards to benefactors.
• Process and issue receipts for cash donations.

Diversity and Inclusion Statement

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR: HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of administrative experience as a receptionist, administrative assistant, or customer service representative, etc.
• Proficient with Microsoft Office
• Strong Data Entry Skills within documents and spreadsheets
• Excellent verbal communication, problem solving, interpersonal and organizational skills
• Comfortable complying with Province and ministry policies, procedures, guidelines and standard Experience with Raisers Edge Software
• Bilingual in English and Spanish