Associate Installation Technician- Phoenix, AZ

Position Overview

Responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment (room cameras, video monitors, video signals, etc.). Partner with internal teams (sales, project engineering, project management, field service) and external teams (electricians, plumbers, general contractors, and perioperative hospital staff). This role requires 100% travel, Monday–Friday.

Key Responsibilities

• Confirms site readiness of pre-installation requirements and infrastructure and performs detailed product inventory of installable equipment. Communicates issues to the internal project team and follows up for resolution.
• Installs all surgical light suspension systems, surgical booms, video integration systems, associated cabling, and ancillary equipment in accordance with quality, safety, state, industry, and international standards.
• Programs, tests, and inspects all video integration sources according to design specifications and quality standards.
• Performs complete functional and quality checks of installable equipment and documents findings prior to project sign-off.
• Troubleshoots and determines the root cause of equipment failures, performs diagnoses and repairs, and tests equipment to ensure proper operation and quality output.
• Documents and maintains accurate records of equipment installation and associated activities.
• Completes daily update reports and other administrative responsibilities in a timely and accurate manner while providing project updates to relevant stakeholders and coordinating with Quality.
• Interprets and installs equipment based on complex wire diagrams and CAD drawings, understanding infrastructure, electrical, and network requirements.
• Learns and applies basic Internet Protocol (IP) and computer networking requirements related to Stryker integration products.
• Implements consistent installation and integration practices across different locations to ensure serviceability.
• Coordinates and books travel arrangements based on job location and company guidelines; manages daily schedules to ensure timely completion of installation activities.
• Maintains project stakeholder relationships, communicates progress updates, and provides basic operational training to customers as needed.
• Manages and maintains inventory of assigned tools and equipment and ensures accurate records of installation tasks.
• Responds to customer inquiries and requests for service, providing clear and timely updates on project progress.
• Builds effective relationships with internal and external business partners, communicates lessons learned, and provides feedback to improve business processes.
• Adheres to all safety policies and standards as dictated by customer facilities and Stryker.
• Completes training to ensure proper PPE utilization during job responsibilities.
• Advocates the importance of safe work practices.

Required Qualifications

• 0–2 years related technical experience in telecom, video/audio system installation, electrical/construction, medical device, or hospital biomed environments.
• High School Diploma or GED required.
• Proficient with Microsoft Office Suite.
• Must be able to perform heavy work including exerting up to 50 pounds of force occasionally, and use equipment such as ladders, chain hoists, material lifts, and pallet jacks.
• Requires near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity, with the ability to climb ladders, work in confined spaces, and above ceilings.
• Must be able to travel via commercial airline and maintain a valid Driver’s License for safe motor vehicle operation.
• Strong interpersonal communication skills with the ability to effectively interact with internal teams, external contractors, and customers.
• Demonstrates versatility, flexibility, and the ability to work in a fast-paced environment while exercising good judgment and critical thinking to resolve project challenges.
• Able to comprehend and follow detailed installation instructions, technical manuals, and project documents, and explain complex information clearly to onsite trades and vendors.