Hospital Liaison

Position Overview

The Hospital Liaison serves as a vital link between area hospitals and the long-term care facilities of Hopewell Grove and Cedarvale in Columbus, Chillicothe, Ohio, and surrounding areas. In this full-time role, you will build and maintain strong referral relationships with hospital case managers, discharge planners, social workers, and physicians, promote both facilities, facilitate smooth transitions of care, support census growth, and ensure high standards of service and regulatory compliance.

Key Responsibilities

• Serve as the primary hospital contact for referrals to Hopewell Grove and Cedarvale.
• Develop and maintain relationships with hospital case managers, discharge planners, social workers, and physicians.
• Educate referral sources on long-term care services, programs, and admissions criteria.
• Coordinate and support the referral and admissions process to ensure timely and appropriate placements.
• Conduct regular on-site hospital visits throughout the Columbus and Chillicothe markets.
• Track referral activity, admissions, and outcomes within the assigned territory.
• Collaborate with admissions, nursing, and leadership teams to ensure continuity of care.
• Identify opportunities for census growth and market expansion.
• Participate in hospital in-services, community meetings, and networking events.
• Maintain compliance with all federal, state, and organizational policies and regulations.

Required Qualifications

• Working knowledge of hospital discharge planning and post-acute placement processes.
• Strong communication, presentation, and relationship-building skills.
• Ability to manage a dual-facility territory independently.
• Valid driver’s license with reliable transportation and willingness to travel regularly within Columbus, Chillicothe, and surrounding areas.
• Proficiency with Microsoft Office and CRM or referral tracking systems.
• Relationship-driven with a strong customer service mindset.
• Highly organized with excellent follow-up and time management skills.
• Professional, ethical, and compassionate approach to long-term care.
• Results-oriented with the ability to meet referral and census goals.

Preferred Qualifications

• Bachelor’s degree in healthcare, marketing, business, social work, or a related field.
• Minimum of 2 years of experience in hospital liaison, healthcare marketing, admissions, or referral development within long-term care, skilled nursing, or post-acute settings.

Benefits & Perks

• Competitive salary and benefits package
• Mileage reimbursement
• Supportive leadership and collaborative work environment
• Opportunity to make a meaningful impact on long-term resident care