Customer Service Representative

Position Overview

Come Join Us! At OBE, our employees are integral to projects that shape communities—from apartments in New York to hospitals in Dallas. As a Customer Service Representative, you will play a vital role in delivering excellent service by documenting interactions, processing orders accurately, and ensuring timely responses to client inquiries. Join us and help build the future with one of the industry’s leading teams.

Key Responsibilities

• Maintain a broad knowledge of clients, products, and services.
• Document customer interactions and transactions.
• Accurately process phoned, faxed, and emailed quotes and orders within designated time frames.
• Enter data from orders for production purposes.
• Answer phone calls promptly (within three rings) and direct callers appropriately.
• Assist co-workers and communicate with customers to confirm delivery dates and times.

Required Qualifications

• Must be at least 18 years of age.
• 1-2 years of prior customer service experience.
• Computer experience with accuracy in numeric input.
• Strong organizational and listening skills with the ability to work independently under deadlines.
• Ability to read, understand, and communicate effectively.

Benefits & Perks

• Benefits that benefit you – industry competitive offerings at a low cost.
• Work-life balance – generous PTO, holidays, and the option for floating holidays.
• Compensation that rewards hard work – a pay-for-performance culture including annual raises and bonuses.
• Comprehensive training to equip you with the knowledge and skills to succeed.