Healthcare Scheduler Gastroenterology

Position Overview

Great careers are built at Banner Health. We offer various career and lifestyle choices while our providers at Banner Health Center at Desert Ridge are committed to comprehensive, personalized care. Gastroenterology focuses on treating conditions of the digestive system, and as a Healthcare Scheduler, you will coordinate appointments across multiple GI clinic locations to ensure an exceptional patient experience.
Location: Banner Health Center 4375 E Irma Ln. Phoenix, AZ 85050
Schedule: Monday - Friday, 8:00am- 4:30pm

Key Responsibilities

• Schedule medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers while following established procedures.
• Effectively schedule appointments, tests, and procedures using electronic medical record and scheduling systems, ensuring adherence to clinical protocols and patient safety.
• Obtain patient demographics, insurance information, and necessary documentation during the intake process to secure authorizations, referrals, or other required data.
• Provide patients with information, pre and post-test instructions, appointment locations, directions, and set payment expectations to avoid surprises at the point of service.
• Communicate effectively via phone, chat, email, and digital messaging to build positive relationships with patients, facilities, providers, and clinical colleagues.
• Manage scanned documents and orders by labeling, storing, and ensuring compliance with each facility’s policies.
• Collect pre-payments and verify insurance coverage as needed to facilitate a smooth patient experience.
• Handle inbound and outbound communications for all facilities, collaborating with various departments to provide accurate managed care information.

Required Qualifications

• High school diploma/GED or equivalent working knowledge.
• Minimum of 1 year of experience in customer service or a related role in a healthcare setting, such as medical office/clinic, hospital scheduling, lab, medical transcription, medical assistant, or receptionist positions.
• Demonstrated ability to provide exceptional customer service in a high-paced inbound contact center environment and effectively utilize technology tools to resolve inquiries.
• Excellent interpersonal, communication, organizational, and time management skills, with the ability to follow both oral and written directions.
• Proficient computer skills with accurate typing and familiarity with common office software.

Preferred Qualifications

• Experience in an inbound call center or as a scheduler in a practice management environment.
• Knowledge of payor contract terms and processes.
• Familiarity with medical terminology.
• Additional related education and/or experience is a plus.