Warehouse/Counter Service Job at R.E. Michel Company, LLC in Jacksonville, FL

Position Overview

Job Title: Warehouse/Counter Service • Full Time / Non-Exempt

Location:

This role supports branch operations by answering telephone calls, servicing customers, generating invoices, loading items into vehicles, and ensuring the safe operation of material handling equipment. The candidate will play a crucial role in pulling accurate orders and timely deliveries to customer locations.

Key Responsibilities

• Provide fast and friendly customer service by following "Customer First" standards in person and over the telephone.
• Greet customers with a positive attitude as they enter the branch.
• Ensure commitments made to customers are met or exceeded.
• Pull customer orders from the warehouse and load them into company delivery trucks, customer vehicles, or stage items for pick-up using safe material handling procedures.
• Complete accurate paperwork including invoices, C.O.D.'s, special orders, vendor purchase orders, shipping, and receiving documents.
• Bill all products leaving the branch and collect payment via cash or credit card following proper money handling procedures.
• Process customer returns and warranties on the day they are received.
• Unload deliveries using hand or material handling equipment and place products in designated stocking areas.
• Ensure safe and efficient operation of forklifts and other equipment, maintaining them in good working order.
• Report damage, safety issues, and accidents immediately to the supervisor.
• Maintain the cleanliness and appearance of the warehouse, clearing debris, pallets, cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, and tidying shelves.
• Keep the yard and parking area clean by removing trash daily.
• Verify incoming orders by counting before stocking on racks to prevent damage and report discrepancies.
• Process, prepare, and receive all products shipped by UPS.
• Maintain and use the counter notebook.
• Perform other duties as assigned.

Preferred Qualifications

• Exemplary verbal communication skills for interactions with the public and customers.
• Excellent attitude and interpersonal skills to service customers in branch, over the phone, or at delivery sites.
• Proficiency in computer operations, including experience with Prophet 21.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.

Benefits & Perks

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners, and Dependents
• Short- and Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage – Discounts on Entertainment, Shopping, and More
• Access to LifeMart – Discounts on Hotels, Apple Products, and More
• Career Advancement Opportunities & On-site Training Courses
• Weekly Pay – Every Friday