Entry Level Loan Officer Associate
CrossCountry Mortgage5 months ago
Cleveland, Ohio, United States
On-site
Full-time
Job Description
Position Summary
We are seeking a motivated Entry Level Loan Officer Associate to join our team in Cleveland, Ohio. This role is designed for candidates eager to develop their skills in the mortgage industry while obtaining their NMLS license.
Responsibilities
- Handle inbound leads and respond promptly to prospective borrowers
- Train and study toward obtaining an NMLS license to become a licensed Loan Officer
- Work closely with customers, customer service representatives, loan officers, underwriters, and processors
- Take loan applications and pull credit reports
- Learn and operate the company's internal loan origination system (Encompass)
- Develop client retention strategies and follow-up procedures
- Act as a brand ambassador by promoting the company as a preferred lender
Requirements
- Strong communication and customer service skills
- Willingness to study for and obtain NMLS licensure
- Ability to work collaboratively across departments (LOs, underwriters, processors)
- Prior experience in sales, banking, or financial services
- Familiarity with mortgage or loan origination concepts
- Experience with CRM or loan origination software (Encompass a plus)
Required Skills
professionalism & brand ambassador potential
prior experience in banking, financial services, or mortgage
coachability & eagerness to learn
cross-functional collaboration & teamwork
willingness & commitment to obtain nmls license
communication & customer service skills
sales aptitude & drive
on-site availability in cleveland, ohio