Consumer direct loan officer

Position Summary

As a Consumer Direct Loan Officer you will convert inbound premium leads into closed loans by promoting our mortgage products and services. You will engage with borrowers through various channels, analyze their needs, and manage the loan origination process to achieve service standards and financial goals.

Responsibilities

• Convert inbound premium leads into closed loans by promoting CCM mortgage products, services, and programs
• Analyze current rates and programs to provide accurate and timely information to borrowers
• Negotiate terms and conditions with borrowers to achieve mutually beneficial agreements
• Participate in all steps of mortgage loan origination, including meeting prospects, counseling borrowers, and taking applications by phone
• Manage personal pipeline effectively to meet service standards and financial objectives
• Stay current with borrowing programs, processes, and product changes to provide informed guidance
• Learn and utilize in-house technical systems and programs to streamline operations
• Evaluate credit requests and identify market trends to enhance lending strategies

Requirements

• Minimum 1 year of sales experience or mortgage origination experience in a consumer direct or call center environment
• Experience collecting and analyzing borrower income
• Experience proactively soliciting new business
• Knowledge of retail product philosophy, policy, underwriting, procedures, documentation, and systems
• Excellent analytical skills to assess borrower needs and market conditions
• Excellent communication and collaboration skills to work effectively with clients and team members
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to comply with all applicable federal and state compliance guidelines
• Experience converting leads and handling inbound calls
• NMLS License under the terms of the S.A.F.E. Act of 2008
• State License under the terms of the S.A.F.E. Act