Night Shift Tech Support Intern - Atlanta GA (Summer/Fall)

Join our dynamic Atlanta team as a Night Shift Tech Support Intern

and gain hands-on experience in enterprise IT operations. This paid internship offers flexible summer/fall start dates with evening hours (11 PM - 7 AM), perfect for students balancing other commitments. You'll work with cutting-edge technology while supporting Fortune 500 clients in a collaborative, mentor-driven environment.

What We Offer:

• Competitive hourly pay + performance bonuses
• Free downtown parking and metro stipend
• Professional certifications (CompTIA A+, Google IT Support)
• Full-time conversion opportunities
• Real-world troubleshooting experience

Key Responsibilities:

• Provide Tier 2 technical support for enterprise hardware/software systems
• Monitor network infrastructure and resolve overnight system alerts
• Document incident reports using ITSM tools (ServiceNow)
• Collaborate with global teams during critical system updates
• Conduct remote diagnostics for international clients
• Participate in weekly cybersecurity drills
• Create knowledge base articles for internal documentation

Technical Requirements:

• Currently pursuing Computer Science/IT degree (Sophomore+)
• Basic understanding of networking (TCP/IP, DNS)
• Experience with Windows/macOS/Linux operating systems
• Strong problem-solving and communication skills
• Available for 3+ night shifts weekly (11 PM - 7 AM)
• CompTIA A+ or Google IT Support certification preferred
• Ability to work independently with minimal supervision