Associate Customer Care Representative

Position Overview

Associate Customer Care Representative – Atlanta Regional, 2180 Satellite Blvd, Duluth, GA 30097.

Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we strive to build a culture of belonging by encouraging employees to share their unique experiences and shape our mission. Our Duluth, GA office is seeking an Associate Customer Care Representative to join the team.

Job Overview: This role involves handling inbound calls to sell policies and service current accounts. Ideal candidates possess prior service and sales experience, demonstrate a professional phone demeanor, and excel in teamwork.

Compensation: Starting annual salary of $40,950 ($21.00/hr) with potential earnings up to $48,590 ($24.92/hr) based on experience and applicable licenses. The position follows a 37.5-hour work week (Monday–Friday, core hours 8:00 AM–5:00 PM) with select holidays, occasional Saturdays, and the possibility to work from home up to two days a week once trained.

Key Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling nationwide inbound calls.
• Service customer accounts using knowledge of legal terminology, policy language, and home construction.
• Establish and maintain effective relationships to gain customer trust and respect.
• Problem-solve, multitask, and prioritize work efficiently.
• Obtain a state insurance license and complete ongoing education requirements; extensive training is provided.

Required Qualifications

• High school diploma or equivalent education.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Proficient computer keyboard and data processing skills.

Preferred Qualifications

• Previous insurance background (a plus but not required).

Benefits & Perks

• Medical, dental, vision coverage, short- and long-term disability, and life insurance.
• Paid Vacation: At least 13 vacation days in the first 12 months, accruing monthly.
• Holidays: 14 paid holidays observed.
• Sick Time: 6 days at hire plus 6 additional days after 90 days of employment.
• 401k: Generous plan with company match, immediate vesting, and an annual 3% non-elective employer contribution.
• Annual Success Sharing Plan for eligible employees.
• Generous leave programs, including paid parental bonding leave.
• Student Loan Repayment and Tuition Reimbursement programs.
• Generous fitness and wellness reimbursement.
• Employee community involvement and opportunities for advancement in a growing company.