IT Help Desk Technician

Position Overview

Join our lean, high-impact IT team as an IT Helpdesk/PC Support Technician. In this role, you will support internal users through various channels—including in-person, phone, and a ticketing system—while managing user accounts, hardware, and assets. You will gain hands-on experience with tools such asMicrosoft Azure,Intune,Identity Governance & Security,Copilot AI,Defender,Purview,DevOps,SQL, andFortinetamong others, and engage with the challenges of global IT operations.

Key Responsibilities

• Manage help desk and support requests through a ticketing system, in person, and via phone
• Follow up on outstanding requests to ensure timely resolution
• Oversee on-boarding, off-boarding, and maintain user accounts and hardware
• Provide support for audio and video conferencing equipment
• Maintain and monitor internal assets to ensure accurate inventory records
• Perform additional duties as required

Required Qualifications

• Ability to work in a dynamic team environment
• Experience with Windows operating systems, including Windows 11 and Windows 10
• Proficiency with Office 365 and Office applications
• Familiarity with email services such as Microsoft Exchange and Office 365
• Knowledge of PC hardware and peripherals
• Experience supporting mobile devices (iOS, Android) and computer peripherals
• Understanding of conference room hardware technologies, including Lifesize and Microsoft Teams
• Familiarity with audio/video conferencing and scheduling concepts
• Experience with VoIP systems (e.g., ShoreTel/Mitel) and related administration
• Basic networking skills for troubleshooting
• Experience with IT ticketing or helpdesk systems
• Proven experience in an Active Directory and Azure Active Directory Hybrid environment
• Familiarity with Windows Group Policy Objects (GPO)
• Knowledge of Intune/Endpoint Manager support and Autopilot is a plus
• Strong customer service and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize issues effectively
• College diploma or university degreein computer science or a related field, or 2+ years of relevant work experience
• Working knowledge of computer hardware and software fundamentals
• A+ certification, MCP, MS-900, and AZ-900 certification(CCNA certification is a plus)

Benefits & Perks

• Access toprofessional IT trainingand growth opportunities
• Exposure to modern tools and emerging technologies
• Opportunity to work in ahybridwork environment