Store & Remote Technician

Position Overview

The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Key Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple to understand manner.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.
• Other duties as assigned.

Required Qualifications

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Ability to work well individually
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED
• Valid Driver’s License
• Ability to pass driving, drug, and background screening

Benefits & Perks

• Benefits: Medical, Dental, and Vision Benefits
• Benefits: 401K Retirement
• Benefits: Paid Sick Days
• Benefits: Paid Vacation Days
• Benefits: Bonuses
• Benefits: Commissions
• Benefits: Points (Redeemable for Prizes)
• Benefits: More, much more!