Batteries Plus Device Repair Technician

Position Overview

Provide device repair technician support to stores utilizing technical problem solving skills, electronic cross-reference, and web research. Repair cell phones, tablets, light fixtures, and other devices. Deliver total solutions to customers for battery, bulb, and service problems while maintaining a courteous, professional, and helpful manner.

Key Responsibilities

• Device Repair / Technical
  • Repair cell phones, tablets, and other devices based on priority
  • Replace screens, batteries, and other components on smartphones and tablets
  • Able to rebuild cordless drill batteries and other battery packs as needed
  • Replace cords, sockets, and other parts on lamps and light fixtures
  • Assist with weekly cycle counts to ensure accurate device repair inventory utilization
  • Rotate and stock inventory
  • Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
  • Cut keys and reprogram key fob remotes
• Customer Service / Sales
  • Greet customers, determine needs, and answer questions
  • Suggest and sell add-on items
  • Communicate directly with customers about repair status
  • Maintain problem resolution proficiency and customer satisfaction; escalate issues when necessary
  • Identify potential commercial customers
  • Operate computer/cash register to complete sales transactions accurately
  • Monitor loss prevention and report unusual activities
  • Demonstrate a customer-first mentality
• Other Duties
  • This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities; responsibilities may change at any time with or without notice.

Required Qualifications

• High School education or equivalent required; relevant experience is strongly preferred. Associate degree in electronics or other technical field is a plus.
• 3-6 months of previous device repair experience with demonstrated technical aptitude
• Proven problem solving skills with the ability to use judgment in decision-making
• Excellent organizational skills and the ability to work independently on routine duties while escalating complex issues to supervisors
• Strong listening and verbal communication skills with an emphasis on customer service policies and procedures
• Attention to detail with the ability to manage multiple tasks, prioritize, follow up, and meet deadlines

Physical Requirements & Work Environment

• Regular use of hands to handle electronic products; ability to stand, walk, sit, and frequently talk and hear; occasional stooping, kneeling, crouching, crawling, and reaching above shoulders
• Lifting requirements: 10-20 lbs regularly and frequently, up to 50 lbs occasionally, and more than 50 lbs infrequently
• Occasional exposure to fumes, airborne particles, toxic or caustic chemicals, outdoor weather conditions, and risk of electrical shock; moderate noise level in the work environment
• Regular use of electrical cables, simple hand tools, magnifying glasses, spot welders, automotive and electronic testing equipment, key cutting/programming equipment, and a company automobile
• Use of protective clothing/equipment including safety glasses, goggles, gloves, and steel-toed shoes; reasonable accommodations will be provided as necessary