Bilingual Spanish - Patient Service Representative

Position Overview

The Bilingual Patient Service Representative at TCA Health is pivotal in ensuring a smooth and efficient front desk operation. The role involves greeting patients, processing registration and insurance documentation, and scheduling appointments to deliver quality customer service. At TCA Health – a Federally Qualified Health Center committed to serving Chicagoland’s underserved communities – you will be part of a team that values compassion, accountability, respect, excellence, and stewardship. Compensation: $18 - $20 per hour.

Key Responsibilities

• Greet patients and visitors, determine their needs, and direct them accordingly.
• Provide new patient information sheets and ensure completeness and accuracy.
• Process registration documentation, insurance verifications, fee collection, and route information to the appropriate clinic or department.
• Verify and update patient insurance status and demographic data in the system.
• Assist clients in completing necessary forms for registration and medical records requests.
• Collect co-payments and process payments during check-in.
• Handle incoming phone calls: answer questions, relay messages, and schedule appointments.
• Prepare the front desk area for the next business day and maintain a tidy environment.
• Support other front and back-office personnel as needed.
• Maintain confidentiality and a professional demeanor at all times.

Required Qualifications

• High School Diploma or GED.
• Minimum one (1) year of customer service experience.
• Minimum one (1) year of medical billing experience.
• Excellent interpersonal and oral communication skills.
• Ability to work independently in a fast-paced, diverse environment.
• Willingness to travel to other sites as necessary.

Preferred Qualifications

• Familiarity with Health Pro and GE Centricity computer software.
• Bilingual in English and Spanish is considered a bonus.

Benefits & Perks

• Medical Insurance (4 plan options)
• Dental Insurance (2 plan options)
• Vision Coverage
• LTD (company paid)
• Life AD&D (company paid)
• 401k with employer match
• PTO and Paid Holidays
• Additional voluntary benefits through Aflac
• And more...