Rating Marketing Support

Position Overview

Rating Marketing Support is a mid-level, fully remote position within IOA’s National Operations team. The role is responsible for providing high-quality rating and marketing support to agents and account teams across multiple IOA locations. Please note that although the position is remote, individuals within a 50-mile radius of a branch may occasionally be required onsite. The candidate will join a dynamic environment dedicated to professional development and career growth while upholding IOA’s mission and core values.

Compensation: The expected pay range for this position is $45,000 to $65,000 per year, depending on experience, relevant skills, and geographic location.

Key Responsibilities

• Deliver rating and marketing support to agents and account teams across IOA locations.
• Provide quotes and bind new business and endorsements through multiple carriers.
• Build and maintain strong relationships with carrier underwriters through professional communication.
• Monitor carrier updates on appetite, coverage options, billing procedures, and system enhancements.
• Research and apply marketing solutions tailored to client and carrier needs.
• Assist internal teams with coverage, documentation, and processes for accurate business placement.
• Rate new business, remarket renewal accounts, and manage endorsements with precision.
• Maintain a working knowledge of proposal formats and expectations.
• Implement process improvements to enhance rating and marketing efficiency.
• Identify and act on opportunities to support business growth.
• Monitor individual productivity, quality, and service standards, taking corrective action when needed.
• Provide backup support to teammates and collaborate to ensure consistent service excellence.
• Participate in training, mentoring, and professional development initiatives.
• Continuously enhance professional skills through internal and external learning opportunities.
• Champion IOA’s values with integrity and leadership.

Required Qualifications

• Excellent organization, multi-tasking, delegation, and decision-making skills.
• Outstanding customer service and communication abilities.
• Ability to manage high volumes of work with accuracy.
• Proficiency with PC and Microsoft Suite of applications.
• High School diploma.

Benefits & Perks

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match and employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture with a strong work/family life balance.
• Commitment to community service and a rewarding work environment.

Application Process

The selection process includes a 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.