Field Service Tech III

Field Service Tech III

Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the East Bay area and being the hero in every office you step into. As a Field Service Technician, you will make a positive impact on our customers by maintaining, servicing, and repairing their office equipment throughout the territory. You'll provide on‐site technical support and maintenance for printers, copiers, and multifunction devices, ensuring each customer’s equipment is functioning properly.

Hourly Range: $24.00-$27.00, based on experience. | Monthly Technician Bonus Program

Key Responsibilities

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Required Qualifications

• Minimum of 5 years of experience in technical repair
• Demonstrated experience with document management, multifunction printers, and print devices
• Experience providing on-site service and repair to customers, handling complex issues and providing solutions
• Ability to multitask, prioritize assignments, and utilize effective time management skills
• Excellent computer skills
• Strong written and verbal communication skills when dealing with customers
• Valid Driver's License
• Ability to lift 50 lbs and be comfortable with frequent bending, lifting, and reaching

Benefits & Perks

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, plus paid vacation & sick/personal business/volunteer days