Loan Officer in Training

CrossCountry Mortgage5 months ago
Cleveland, Ohio, United States
On-site
Full-time

Job Description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lenderwith more than 7,000 employees operating over 700 branches and servicing loans across all 50states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list ofAmerica's fastest-growing private businesses and has received many awards for our standoutculture. 

A culture where you can grow! CCM has created an exceptional culture driving employeeengagement, exceeding employee expectations, and directly impacting company success. Atour core, our entrepreneurial spirit empowers every employee to be who they are to help usmove forward together. You’ll get unwavering support from all departments and totaltransparency from the top down. 

CCM offers eligible employees a competitive compensation plan and a robust benefits package,including medical, dental, vision, as well as a 401K. We also offer company-provided short-termdisability, an employee assistance program, and a wellness program. 


Position Overview: 

CrossCountry Mortgage is seeking skilled sales professionals who are interested in becoming aLicensed Loan Officer. Our goal is to provide candidates with the materials and resources tobecome a successful Loan Officer in order to put the needs of our customers first. We strive toensure that every one of our customers has a fantastic experience when they do business withus.

Incentives: 

  • Paid Training 
  • Casual work atmosphere 
  • Opportunities for advancement within the first month 
  • Sales incentives, contests, and raffles 
  • Casual work environment, catered lunches, company sponsored activities and sporting events 


Job Responsibilities:

  • Handle UNLIMITED inbound leads. 
  • Train and study to become a licensed Loan Officer. 
  • Work closely with customers, customer service representatives, loan officers, underwritingand processors. 
  • Taking applications, pulling credit and learning CrossCountry Mortgage's internal loanorigination system (Encompass). 
  • Develop client retention strategies and follow-up procedures. 
  • Act as a brand ambassador for CrossCountry Mortgage by promoting the company as apreferred lender. 
  • Learn and utilize various in-house systems at CrossCountry Mortgage. 


Qualifications and Skills:

  • Previous call center experience preferred. 
  • Experience in collecting leads. 
  • Proficient with Microsoft Word and Outlook. 
  • Basic lead management knowledge. 
  • Excellent communication skills. 
  • Ability to manage multiple responsibilities.





Required Skills

customer service or sales experience
communication skills
basic financial or banking knowledge
motivation to learn loan origination