Entry Level Field Technician

Position Overview

As a Field Service Technician, you will problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues. You will also apply your knowledge of routine work area procedures, complete standardized activities, and resolve task related problems in straightforward situations with an emphasis on manual skills.

Key Responsibilities

• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintain parts inventory and related records.
• Provide status reports throughout the service repair.
• Diagnose problems based on call information and error logs on the ATM.
• Take ownership of customer issues until resolution according to SLA agreements.
• Practice security safety procedures when working with ATMs and within financial institutions.
• Complete NCR specific training and certifications.
• Report calls and activities accurately and promptly.
• May require bending/squatting, walking/standing/sitting for prolonged periods.
• May require prolonged travel based on your service area.
• May need to carry and/or lift a tool kit/parts weighing between 1-50 lbs.
• Could be dispatched on a call-by-call basis or follow a daily schedule.
• May be required to work rotating shifts, nights, and weekends.
• The position involves a fair amount of local travel.

Required Qualifications

• High School Diploma or equivalent; 0-1 years of related experience.
• Reliable transportation.
• Smartphone (Android or iPhone) to receive work orders and access support documentation.
• Basic tools required (e.g., #1 and #2 flathead and Phillips screwdrivers; tools not supplied).
• Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
• High level of personal integrity and ability to work with minimal supervision.
• Basic electrical and mechanical aptitude, skills, and knowledge.
• Good problem-solving skills with the ability to learn quickly and perform under pressure.

Preferred Qualifications

• An associate degree is preferred.
• Previous experience with NCR or similar equipment is preferred.