Customer Service Representative Distribution Center

Position Overview

Under the supervision of the Operations Manager, the Distribution Customer Service Representative provides exceptional customer service to all company branches. You are responsible for providing accurate, reliable, and helpful information in a timely manner. You are responsible for assisting branches in creating solutions to problems.

Note: Bedrosians is an Equal Opportunity Employer. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/

Key Responsibilities

• Manage daily orders placed by branches for products supplied by the ADC
• Build truckload shipments on scheduled delivery days
• Communicate freight quotes on special deliveries to the Transportation Department
• Review each transfer order for material status/availability and manage back orders
• Assist branch staff with questions or revisions regarding their orders
• Communicate with branch staff regarding any issues or changes to their orders
• Create pick tickets and distribute to ADC warehouse shipping supervisors
• Schedule LTL carriers and process LTL Bills of Ladings
• Invoice and file all completed pick tickets and invoices
• Work with branch and ADC staff on shipment/invoice errors and corrections
• Help cover duties of other CSR's when out of the office
• Find solutions to issues and quickly adapt to changes
• Work cooperatively in a team environment
• Work within the framework of the company's defined policies, procedures, goals and directives
• Any other duties required of this position

Required Qualifications

• High School Diploma or Equivalent
• College degree is a plus
• 3 years' experience in customer service
• Bi-lingual in Spanish is a plus
• Excellent verbal and written English communication skills
• Close attention to details and a high level of accuracy
• Excellent attendance at current or previous employment
• Desire to work in a fast paced and positive environment
• Self-motivated and career driven

Benefits & Perks

• Competitive pay
• Full medical, dental, and vision benefits package
• Company longevity and industry leader
• Thorough new employee training through our online training system
• We care about employee and customer relationships
• Team recognition through acknowledging work anniversaries, teamwork, and excellent customer service
• Commitment to social responsibility through community giving, donations, and employee education initiatives

About the Company

Bedrosians Tile and Stone has been in business since 1948 and is now one of the nation's premier manufacturers, importers, and distributors of ceramic and porcelain tile, decorative and glass mosaics, and natural stone. Our vision is to be the most customer-centric tile company in the United States, and our mission is to offer clients a seamless purchasing experience with the most trend-setting tile and stone products available.

• Company Size: 500 to 999 employees
• Industry: Retail
• Founded: 1948
• Website: http://www.bedrosians.com