Digital Customer Service Representative

Position Overview

As a Digital Customer Service Representative at TP, you will interact directly with customers, providing creative solutions to their inquiries and concerns. In this frontline role, you manage customer queries through various channels, document interactions accurately, and contribute towards building long-term career growth.

Key Responsibilities

• Manage customer inquiries via phone, email, chat, or social media
• Address and de-escalate challenging situations
• Escalate issues when necessary
• Respond to requests and handle payment processing if needed
• Accurately document details of each interaction for records and audits
• Share feedback about call experiences
• Upsell services when required

Required Qualifications

• Ability to work remotely as part of a virtual team
• At least 6 months of customer service experience is preferred
• Minimum age of 18 years
• Typing speed of at least 25 words per minute
• High school diploma or GED
• Comfortable working on desktop computer systems
• Excellent verbal and written communication skills
• Logical problem-solving abilities
• Familiarity with Windows operating systems
• Strong organizational and time-management skills
• Must have an internet connection with minimum download speed of 12.0 Mbps and upload speed of 3.0 Mbps
• Proof of internet speed and a clean, quiet work environment are required

Benefits & Perks

• Paid training provided
• Competitive pay rates
• Full benefits including medical, dental, vision, and 401k
• Paid time off
• Wellness and engagement programs for employees